The Human Touch is my entire business model – people are hungry for it. There are appropriate uses for robots but customer service is not one of them. I posted just the other day about companies slashing costs by getting rid of person-to-person support in spite of the fact that survey after survey shows that people are mostly annoyed and frustrated by automated support.
https://www.fredreggie.com/blog/service-bell
Plato Wynne Consulting
Chief Problem Solver
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- Creatively Solving Human Problems. Because AI Can’t….Fred Reggie shared this article with me yesterday as an exclamation point on a great conversation we had about the importance of the human touch in customer relationships. AI can fetch a list, or aggregate content from across knowledge domains but it cannot think, create, or feel – these skills
Continue ---> - The Update Button of DoomIt all started out well enough. A solopreneur was going to make a couple of quick changes on their website before they moved on to their planned tasks for the day. They logged into their WordPress dashboard and noticed that several plugins were out of date. “I might as well
Continue ---> - AI vs The Human TouchAI vs The Human Touch There is a lot of hype around AI and while it can do some things pretty well, like fetching lists or pulling together research resources, it is NOT a replacement for the human touch, no matter how much companies try to make it so. Survey
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