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Creatively Solving Human Problems. Because AI Can’t….
Fred Reggie shared this article with me yesterday as an exclamation point on a great conversation we had about the importance of the human touch in customer relationships. AI can fetch a list, or aggregate content from across knowledge domains but it cannot think, create, or feel – these skills
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The Update Button of Doom
It all started out well enough. A solopreneur was going to make a couple of quick changes on their website before they moved on to their planned tasks for the day. They logged into their WordPress dashboard and noticed that several plugins were out of date. “I might as well
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AI vs The Human Touch
AI vs The Human Touch There is a lot of hype around AI and while it can do some things pretty well, like fetching lists or pulling together research resources, it is NOT a replacement for the human touch, no matter how much companies try to make it so. Survey
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