The Zeroth Law

Fred Reggie shared this article with me yesterday as an exclamation point on a great conversation we had about the importance of the human touch in customer relationships. AI can fetch a list, or aggregate content from across knowledge domains but it cannot think, create, or feel – these skills remain the exclusive domain of
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It all started out well enough. A solopreneur was going to make a couple of quick changes on their website before they moved on to their planned tasks for the day. They logged into their WordPress dashboard and noticed that several plugins were out of date. “I might as well take care of that while
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AI vs The Human Touch There is a lot of hype around AI and while it can do some things pretty well, like fetching lists or pulling together research resources, it is NOT a replacement for the human touch, no matter how much companies try to make it so. Survey after survey shows that people
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In a recent post I discussed some basic pointers that will help you protect your domain name and keep it from falling side-long into a reseller pool. Some of my readers may find themselves in the unfortunate position of being too late to the party with an expired domain name and both their website and
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The other day, I was trolling through the mail logs making sure all was well when I noticed that my server could not deliver mail to one of my client’s alternate email addresses – let’s call it ABC.org. I was immediately on alert because this indicates either a problem with ABC.org’s mail server or domain
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